Home Appliance Door-to-Door Repair Service Survey Template

Generation Prompt

Paste this brief into WeJot AI to generate an editable first draft of this survey.

Please design an 8-question survey for home appliance door-to-door repair services, targeting household users who have used repair services within the past 3 months. Dimensions covered: appointment and on-time arrival, inspection and pricing transparency, repair quality, parts and warranty, follow-up and satisfaction. Question types include: 2 single-choice, 2 multiple-choice, 2 scale (1-5 points), 1 NPS (0-10 points), 1 open-ended. Sample questions should be scenario-based, e.g., 'Did the technician arrive within the scheduled time window?' Each dimension must have at least 1 question. Recommended sample size: 200; distribution via online channels with SMS reminders can yield a response rate above 60%.

Sample questions

1. 1Single choice

   How did you schedule the door-to-door repair service?

   Phone callApp/Mini programOfficial website online bookingThird-party platformOther
2. 2Scale

   Did the repair technician arrive on time within the scheduled time window?

   1 - Very untimely2 - Somewhat untimely3 - Neutral4 - Somewhat timely5 - Very timely
3. 3Single choice

   Before starting the repair, did the technician proactively present a price list or verbally quote the cost?

   Yes, proactively and clearly explainedOnly explained when askedNo explanation providedNot applicable
4. 4Scale

   How satisfied are you with the transparency of the repair quote? (1 = Very dissatisfied, 5 = Very satisfied)

   12345
5. 5Single choice

   After the repair, was the issue fully resolved?

   Completely resolvedMostly resolvedPartially resolvedNot resolved
6. 6Scale

   During the repair, did the technician take care to protect your home (e.g., using drop cloths) and follow proper procedures?

   1 - Very unprofessional2 - Unprofessional3 - Neutral4 - Professional5 - Very professional
7. 7NPS

   How would you rate the quality of replacement parts and the warranty policy for this repair? (0-10, with 10 = Very satisfied)

8. 8Open text

   After the repair, did the service provider conduct a follow-up or satisfaction survey? What improvements would you suggest?