Designed for bakeries and cake shops to collect customer feedback on customized cake flavor, design, ordering, delivery, and birthday services, helping optimize the customization process and overall experience.
Generation Prompt
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Please design an 8-question customer survey for a bakery/cake shop, targeting customers who have ordered a custom cake within the past 3 months. Dimensions should cover: flavor and design accuracy, ordering process, on-time delivery, ingredient freshness, price and delivery, birthday services, and overall recommendation. Question types suggested: 3 single-choice, 1 multiple-choice, 1 matrix scale (but convert into specific items), 1 NPS, 1 open-ended, plus 2 additional single-choice questions. Each question must provide specific options or scales. Requirements: natural, conversational language; suitable for online completion. Minimum recommended sample size: 50 responses, with a focus on NPS analysis and open-ended response themes.
Sample questions
1Scale
To what extent did the cake you received match the design and flavor you described when ordering?
1 - Not at all2 - Somewhat3 - Mostly4 - Exactly
2Single choice
How do you feel about the overall online ordering process (selecting options, specifying requirements, payment)?
Very smoothFairly smoothAverageSomewhat cumbersomeVery complicated
3Single choice
Was the cake delivered (or available for pickup) on time as promised?
On time with advance noticeOn timeSlightly late but acceptableSignificantly delayed
4Scale
How would you rate the freshness of the cake ingredients (cream, fruits, etc.)?
1 - Noticeably not fresh2 - Average3 - Fresh4 - Very fresh
5Single choice
How would you rate the value for money of the cake pricing combined with the delivery fee?
Excellent valuePrice matches valueSomewhat overpricedDelivery fee is unreasonable
6Multiple choice
Which of the following birthday services did you enjoy (e.g., candles, greeting card, birthday plaque)? Select all that apply.
Free birthday plaqueCandles or sparklersHandwritten greeting cardBirthday song or decorative touchesNone of these
7NPS
How likely are you to recommend our custom cake service to a friend?
0 - Not at all likely1-3 - Unlikely4-6 - Neutral7-8 - Likely9-10 - Extremely likely
8Open text
Please describe your most memorable custom cake experience (successful or unsatisfactory aspects) and explain why.
