Life Services
Auto Insurance Claim Service Satisfaction Survey Template
Applicable to customers who have filed auto insurance claims, covering six key service touchpoints: report filing, on-site inspection, loss assessment, repair coordination, claim payment, and service attitude.
Generation Prompt
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Objective: Assess overall satisfaction with the auto insurance claim service process. Target respondents: car owners who have filed claims and completed the claims process within the last 3 months. Cover 6 dimensions: ease of report filing, inspection timeliness, fairness of loss assessment amount, repair shop coordination, claim payment receipt, and service attitude. Generate 8 questions: 5 single-choice questions (covering all dimensions except loss assessment amount, with satisfaction level options), 1 scale question (fairness of loss assessment amount, 1-5 rating), 1 NPS question (likelihood to recommend), and 1 open-ended question (suggestions for improvement). Sample question options should be specific, e.g., 'Very satisfied' to 'Very dissatisfied'. Sample recommendation: at least 200 responses per city, randomly invited through online channels.